Vragen over je bestelling
How soon can I expect my order?
At the moment, demand is extremely high due to our special sale. That’s why we deliver all orders within 5–12 days.
Orders are usually processed and shipped within 1–3 business days. Depending on your location, your package will typically arrive within 4–12 business days.
What are the shipping costs?
No worries — the socks are delivered to your home free of charge!
How can I track my order?
Once your order has been processed, you’ll receive a tracking code via email. With this code, you can easily track the progress of your order.
If you haven’t received the tracking code, please check your spam folder. If it’s not there, contact us through the contact form and we’ll resend your tracking code as soon as possible.
Where can I read the company policies?
I haven’t received my order and the expected delivery time has passed.
We strive to ship and deliver every package on time. During special sales and peak periods, such as Christmas, Father’s Day, Black Friday, etc., we experience a high volume of orders, which can sometimes lead to delays. To ensure timely delivery during these holiday periods, we recommend placing your order well in advance.
Has the delivery time passed? Contact our customer service via the form below and we will resolve it right away.
I haven’t received my “order confirmation” or “tracking information” email.
If you haven’t received one of these emails, please check your junk/spam folder.
If it’s not there, contact us via the contact form below and we’ll resend the emails to you promptly.
The tracking page says the package has been delivered, but I haven’t received anything.
If your tracking page shows the package was successfully delivered but you haven’t received it, we recommend waiting 1–2 more days, as the carrier sometimes updates the status early.
If your package still hasn’t arrived after this period, please contact our customer service using the form below.
Where can I reach you for other questions or assistance?
You can always reach us via the email address at the bottom of this page. We’re here to answer all your questions and assist you with your order.
How do I cancel my order?
You can cancel your order within 4 hours. After this period, cancellation is no longer possible because your order is being processed. You can then use your right to return your order.
Please fill in the form below and our customer service will respond within 24 hours.
Questions about the Dreamsocks
What makes Dreamsocks different from regular socks?
Dreamsocks are specially designed to keep your feet warm and comfortable all night long without overheating or feeling tight. Thanks to the combination of merino wool and bamboo fibers, our socks provide natural temperature regulation and breathability — something regular socks often lack.
Are Dreamsocks suitable for people with sensitive skin?
Yes, both merino wool and bamboo fibers are hypoallergenic and gentle on the skin. This makes Dreamsocks suitable for people with sensitive skin or allergies.
What are Dreamsocks made of?
Quality is our top priority, which is why we only use carefully selected premium materials.
Materials:
Sock: 60% Merino wool, 30% Bamboo fibers, 10% Acrylic
Cuff: 100% Nylon
Want to learn more about these fabrics? Click here!
How should I wash my Dreamsocks?
To ensure your Dreamsocks keep their soft texture and shape, it’s important to handle them with care. Our socks are made from natural materials that will last for years with proper care.
-Machine wash at 30°C (cold) on a delicate or hand wash cycle
-Use mild detergent
-Do not bleach
-Lay flat to dry, do not tumble dry
-Do not iron
-Do not wring
How do I know which size to order?
Dreamsocks are specifically tailored to the listed size categories, so you can confidently order your usual size.
Are Dreamsocks suitable for both winter and summer?
Absolutely! Merino wool has the unique ability to keep your feet warm in winter and cool in summer. This means you can wear your Dreamsocks all year round.
Do Dreamsocks help with sweaty feet in bed?
Yes! Thanks to the breathable properties of merino wool and bamboo fibers, moisture is quickly wicked away to keep your feet dry. This ensures your feet stay fresh and comfortable all night long.
Can I wear my socks several days in a row?
Yes, thanks to the natural antibacterial properties of merino wool, your socks stay fresh for longer. This means you can comfortably wear them for several days without unpleasant odors developing.
Can I wear Dreamsocks with shoes?
To maintain the quality of your Dreamsocks, we recommend not wearing them in shoes. They’re specially designed for sleeping but are also perfect for relaxing on the couch.
Contact Us
Any questions or comments? Feel free to contact us!
We’re here to answer all your questions. Response within 24 hours.